Privacy Policy

This Privacy Policy explains how 3D Shoe Charms (“we”, “us”, “our”), trading via 3dshoecharms.co.uk, collects, uses and protects personal information when you use our website and services.

We handle personal data in line with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Organisation: 3D Shoe Charms
Production office: No. 58 Zhenxing Road, Jindu Town, Zhaoqing City, Guangdong Province, China
Privacy contact: sales@3dshoecharms.co.uk

1. What we collect

• Identity and contact data — name, email, phone (if provided), company, shipping and billing address
• Order and payment-related data — order contents, amounts, PayPal transaction references (we do not store full card numbers)
• Account or enquiry data — if you contact us, request a quote, free mockup, or partner/wholesale inquiry
• Technical and usage data — IP address via hosting/CDN, browser type, pages viewed
• Marketing preferences — if you subscribe to our emails

2. Cookies and similar technologies

We use strictly necessary cookies and local storage so the shop can run (cart, checkout and security). We do not set optional analytics or advertising cookies without your consent — if we introduce them, we will ask first via a consent banner. Email us with any questions.

3. How we use information

• To process orders, proofs, delivery and customer support
• To secure the site, prevent fraud and improve our services
• To send order-related messages; marketing emails only if you subscribed (you can unsubscribe anytime)
• To meet legal or accounting record-keeping needs that apply to us

4. Sharing

We may share data with service providers who help us operate the shop, including payment (PayPal), email delivery, hosting/CDN (e.g. Cloudflare), and analytics providers when used. We do not sell your personal information.

5. Storage and cross-border processing

Our production office is in China and we use global service providers, so personal data may be stored or processed outside the United Kingdom. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

6. Retention

We keep order and enquiry records as long as needed for the contract, disputes and legal/accounting requirements. Marketing contacts are kept until you unsubscribe.

7. Access, correction and complaints

You may request access to, or correction of, personal data we hold about you, and exercise your other rights under UK data protection law. Contact sales@3dshoecharms.co.uk. We aim to reply within 12 hours on business days. You may also lodge a complaint with the Information Commissioner’s Office (ICO).

8. Updates

We may update this policy from time to time. The version on this page is the current one.