Support
Shipping Policy
This Shipping Policy applies to orders placed on 3dshoecharms.co.uk operated by 3D Shoe Charms (“we”, “us”, “our”).
Seller: 3D Shoe Charms
Production office: No. 58 Zhenxing Road, Jindu Town, Zhaoqing City, Guangdong Province, China
Support: sales@3dshoecharms.co.uk
Where we ship
We deliver across the United Kingdom, and internationally where available at checkout. Delivery times depend on the production schedule you select and the destination.
Production and delivery
Lead times shown in the product configurator are estimates and include production. Transit time to UK addresses is typically additional after goods leave our facility. Weekends and public holidays may affect calendars.
Free / standard shipping
Qualifying orders may include free standard shipping as shown at checkout. Rush or upgraded delivery options may attract an extra charge.
VAT, duties and taxes
Orders delivered within the United Kingdom are shipped with VAT, duties and clearance fees covered by us — you will not be asked to pay additional import charges on delivery. For other international destinations, any import charges are the responsibility of the recipient unless stated otherwise at checkout.
Tracking
When a tracking number is available we will share it by email. If a parcel appears delayed, contact us with your order number and we will help investigate.